Privacy Policy


This privacy policy explains how we collect, use, protect or otherwise handle your “Personally identifiable information” (Pll) on, our Site. Pll refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What information do we collect from visitors to our website?
When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you contact us, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?
Trust International Insurance and Reinsurance Company B.S.C. (c) 'Trust Re', based in Bahrain, is the Controller of the PII collected, i.e. the party holding overall responsibility for the processing of your personal data. We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience.
• To improve our website in order to better serve you.
• To administer a contest, promotion, survey or other site feature.
• To send periodic updates regarding our website and services.

Your personal data will be kept in our records as long as the purposes for which they were collected remain valid. We are taking all necessary organisational and technical measures to protect your personal data against unauthorised (whether accidental or intentional) access, alteration, disclosure, transfer or destruction.

Legal basis for the processing of your personal data
We may process your personal data under any of the following legal grounds.

a) In the context of our legitimate interests. Where required for the purposes of the legitimate interests pursued by us or a third party. An example would be where it is reasonable for us to measure the number of visitors to our website or collect information which gives us an insight into the categories of people who sign up for our newsletters or download our publications.

b) As a result of your consent. In some cases, we may obtain your consent to process your personal data for certain purposes such as when you contact us to send you marketing or promotional material. Consent given can be withdrawn at any time. Withdrawal of consent does not affect the legality of data processed prior to withdrawal.

c) For the performance of a contract. We either have a contract with you or have the intention to enter into a contract with you and therefore need to process your personal data to comply with the obligations under the contract.

What do we do in case of a data breach?
We will take the following responsive action, should a data breach occur:

We will notify the users via email
• Within 7 business days

We will notify the users via in site notification
• Within 7 business days

We will also notify the relevant authorities as applicable in the jurisdictions in which we operate (Bahrain’s Data Protection Authority or relevant).

Do we use ‘cookies’?
Yes. Our site may use “cookies” to enhance the user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We may also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use cookies to:
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser: If you disable cookies, some features might be disabled or it will turn off some of the features that make your site experience more efficient and some of our services may not function properly.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
We do not include or offer third party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site.

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking.

We collect your email address in order to:
• Send information,
• Fulfill requests, and/or
• Respond to inquiries.

We agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

What are your rights as owners of the personal data processed?
During the processing of your personal data, you may exercise the following rights, within the limits set out in the Data Protection Laws:
• to verify at any time what personal data concerning you are being processed and in which manner and to receive a copy of your personal data,
• to have your data promptly corrected, completed or updated in case their incorrectness, incompleteness or outdated status has been identified by any means,
• to have your personal data erased in case:
o the purposes for which your data was collected and further processed are not valid anymore, or
o there is evidence that your data have been processed unlawfully or
o the erasure is required by the law
• to have a copy of the personal data that your provided to us transmitted in a digital format back to you or directly to another controller of your choice,

If at any time you would like to unsubscribe from receiving future emails, you can
Email us at and we will promptly remove you from ALL correspondence.

Queries Related to Personal Data Protection
For any queries related to personal data protection, you can contact the data protection officer (DPO):

Name: Abdallah Noureddine
Phone: +97317517171

Contacting Us
Trust Tower, Building 125, Road 1702, Diplomatic Area 317
P. O. Box 10002, Manama – Kingdom of Bahrain

Changes to This Privacy Policy
We reserve the right to update the present privacy policy at any time, especially when any significant changes will be expected in the processing of your personal data or the ways you may exercise your rights. We will then provide you with respective update in this or other effective manner.

Last Edited On 2020-08-17