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    Expert Claims Management and Unmatched Client Support

    Trust Re has an experienced claims team that are valued by the market in handling and leading claims in its areas of operations, covering all lines of business. We know that when an incident or event occurs, it is not only about insurance. It is about service, support and turnaround time which our clients value most.

    • Point of Contact

      Claims Manager falawi@trustre.com

    Proactive Collaboration and Transparent Communication in Claims Management

    The proactive approach of the team in working closely with the assured, the broker and the underwriting teams is aimed at effectively understanding different points of view while explaining our position in a very reasonable, fair and honest way. We believe in open and regular communication during the claims process with the different stakeholders.

    Ensuring Uninterrupted Service through Business Continuity

    Business continuity plans and disaster recovery plans are in place to ensure that service to our customers continues uninterrupted in case of unforeseen circumstances. When a major catastrophe event occurs, our claims team visits the clients to assess the situation and to gain first-hand information, in order to better assist the client.

    While claims are unfortunate, we believe they are a learning experience for our team to provide our customers with the best underwriting solutions and support in their immediate and future needs, as we believe in long term relationships.
    We value your business and will do our utmost to meet our commitments to earn your trust.

    Yassir Albaharna

    Group Chief Executive Officer
    With a renowned international profile and an extensive marketing network, Yassir brings over 36 years of in-depth experience in the reinsurance industry. He previously served as CEO of one of the leading reinsurance organizations in the Arab world and has held the position of Vice Chairman at Trust Re since 2019. Since January 2024, he has also been appointed as an Engagement Board Member (International) at the Chartered Insurance Institute (CII) for a term of three years.

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    Kamal Tabaja

    Chief Operating Officer
    Kamal studied the Executive Management Program at the prestigious INSEAD Business School and is a Fellow of the Chartered Insurance Institute (FCII), UK. He began his career as a Systems Engineer and has since accumulated over two decades of experience in the insurance and reinsurance industry. Kamal has been with Trust Re since 2002, where he has held various underwriting roles and led the development of multiple business segments.

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    Mohsin Altaf

    Chief Finance Officer
    Mohsin, a qualified Chartered Accountant, joined Trust Re in 2018, bringing extensive experience in financial management within the insurance industry and a solid understanding of related regulations. Prior to joining Trust Re, he was part of the management teams at several internationally renowned insurance and reinsurance organizations, including ACR and AXA. In these roles, his responsibilities spanned capital management, corporate restructuring, financial reporting, planning and analysis, as well as treasury functions.

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    Nabil Hajjar

    Member of the Executive Team MD FAIR Oil & Energy Insurance Syndicate
    During his 40-year career, Nabil has held senior positions in several reputable insurance & reinsurance companies across the UAE, USA, Cyprus, and Bahrain. He has attended various specialized courses, including on-the-job training in London, Munich, Berlin, and Zurich with international firms like Munich Re, Allianz, and Swiss Re.

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    Abdallah Noureddine

    Head of IT
    Abdallah has more than 20 years of experience in information and communication technology. He has managed diverse multidisciplinary ICT projects and programmes and holds an M.Sc. from a leading American university.

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    Ashraf Ibrahim

    Head of Legal
    Ashraf has worked as a lawyer, legal Consultant, Corporate Board Secretary and Arbitrator for several companies specialised in the fields of commercial trading and real estate since 1993. His experience in the laws of various Middle Eastern countries including the GCC spans more than 26 years. Since 2011, he has been working with Trust Re as Head of Legal Department

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    Hussain Al Salman

    Head of Investment
    With Trust Re since 2011, Hussain has over 15 years of experience in Investments and Portfolio Management. Before joining Trust Re, Hussain held various positions in different financial institutions, including Arab Insurance Group.

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    Muhamad Nizam Shaidon

    Compliance Officer & MLRO
    With Trust Re since May 2015, Nizam is a Certified Anti-Money Laundering Specialist (CAMS) and Certified Global Sanctions Specialist (CGSS). He has more than 15 years’ experience in the Financial Services Industry, primarily in Regulatory and Financial Crime Compliance.

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    Faisal Alawi

    Head of Claims
    Faisal has been part of the Trust Re team since 2008, accumulating over 15 years of expertise in managing Facultative and Treaty claims across diverse lines of business. Holding a degree in Mathematics from the University of Bahrain, he further fortified his skill set with a certificate in Accounting Technicians (QCF) and an Insurance Advanced Diploma from BIBF. Faisal has also undertaken various specialized courses, enhancing his proficiency in the intricate landscape of the industry.

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    Wasif Abrar

    Head of Finance
    Wasif, a qualified Chartered Accountant with over 18 years of experience, oversees the finance function at Trust Re, managing accounting, financial reporting, regulatory compliance, and taxation. He joined the company in 2016 and serves on the Board of Trust Insurance Management, a wholly owned subsidiary of Trust Re, specializing in MGA services.

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    Hemant Nambiar

    Head of Technical Accounts & Credit Control
    Hemant has been in the re/insurance industry for the past 30 years. Before joining Trust Re 18 years ago, he worked with an insurance company and leading reinsurance broker in India. He holds the ACII (UK) qualification and is a Fellow of the Insurance Institute of India.

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    Adeel Ul Haq

    Head of Financial Planning & Analysis
    Adeel is a financial services professional with 15 years of expertise in banking and reinsurance, focusing on risk management and finance. Adeel is a FCCA, CFA Charterholder, and Holds a Master’s degree from the University of London. Adeel has been part of Trust Re since 2016, showcasing his commitment to excellence and specialized knowledge.

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    Samir El Mouaffek

    Head of Treaty & Retrocession
    Samir’s areas of expertise comprise treaty underwriting (all classes of business), business development, accounts handling, O/S losses and commutations, pro-rata and XL treaties pricing.
    Previously, Samir was Regional Director & Senior Underwriter-Treaty at Trust Re, in charge of marketing and underwriting Treaty reinsurance business from Africa and Levant Regions.

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    Ahmed Al Mahmeed

    Head of Operations
    Ahmed is Head of Operations at FAIR Oil & Energy Insurance Syndicate, an independent entity managed by Trust Re. As an Associate of the Chartered Insurance Institute (ACII), Ahmed brings a wealth of knowledge and expertise to his role, demonstrating a commitment to maintaining high professional standards. Ahmed holds a Bachelor of Science in Engineering, providing him with a unique blend of technical and managerial skills. His journey in the reinsurance sector began in 2010 when he joined.

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    Mohamed Salman

    Head Of Facultative Underwriting
    Leading the Facultative lines of business at Trust Re is Mohamed, an Associate of the Chartered Insurance Institute. Armed with a Masters in Business Administration with a specialization in Finance, Mohamed boasts over 20 years of invaluable experience in the dynamic field of insurance/ reinsurance.

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    Ali Mohsen

    Head of Personal Lines
    With Trust Re since 2017, Ali has over 15 years of experience in establishing and managing operations related to Affinity products and extended warranties. His professional background extends to academia – he was Senior Lecturer at BIBF’s Center of Insurance for a period of 8 years.

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    Philippos Mannaris

    Chairman (Independent Non-Executive Director)
    Philippos is a First-Class Honours graduate in Actuarial Studies from the London School of Economics and Political Science. He is a qualified actuary and a member of the Association of Actuaries of Cyprus and the UK. Since 2003, he has been with Aon Hewitt and is currently Partner of Aon’s Global Retirement & Investments Practice. His experience working with GCC clients spans almost 20 years.

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    Prof. Chris Parsons

    Vice Chairman (Independent Non-Executive Director)
    A full Professor in Insurance at Cass Business School, City University of London, Chris Parsons has engaged continuously with the insurance industry for more than 40 years as a practitioner, researcher, consultant and writer. He has delivered consultancy services and training courses in the UK and around 30 other countries.

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    Khadijah Binti Abdullah

    Independent Non-Executive Director
    Currently Director of the Financial Education Network at Bank Negara Malaysia, Khadijah has a strong track record in leadership, transforming teams and organisational culture. Her experience in Education and Training is vast. Previous appointments include CEO of the Performance and Delivery Unit (PADU) at the Ministry of Education in Malaysia and CEO of the Malaysian Insurance Institute (MII).

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    Lakhdar Moussi

    Independent Non-Executive Director
    Lakhdar’s career spans 45 years in executive management positions in various sectors including Audit, Banking, Manufacturing, Contracting and Insurance in Canada, Europe and the GCC. In his capacity as consultant and executive manager, he has spent more than 25 years involved in strategy and business development initiatives in the insurance industry.

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